While processing a PCN you will be required to attach a PDF copy of the agreement so that a PCN can be re-assigned.
If you have selected a ticket type that allows re-assignment then Fleetworks will recognise if the agreement has the necessary docuemnt attached. If you have not attached a PDF to the agreement then you will be unable to carry out re-assignment.
In the example above the user has selected a parking fine which is normally re-assignable. However, the agreement selected has no document assigned to it and hence Fleetworks will display Needs RA in the Make Representation action box.
This article explains how to manually add a PCN including adding a PDF agreement to the record. Or, you can add an agreement (including the PDF) manually by clicking on Agreement, then Create and completing the fields.
