When you create a chargeback defence you will often repeat the same charge justifications from one chargeback to the next. Fleetworks allows you to save justifications so that you can add one or many commonly used phrases to each defence.
To set up your regularly used Defence Text options click this option in the blue menu and select Create.
Now you will need to set-up the details for your first Defence Text.
- Title is the short title that will be displayed in the drop-down list in the Create Chargeback screen
- The full text, called Display Text, is the full wording that you want to appear in your chargeback defence
- Merchants is the merchants that you want this text available for. For example, if you have a different merchant for online purchases or for different branches within your business, then you can tailor which text options will appear.
The simplest thing to do is to create a Defence Text and then create a new chargeback and see how the entries appear.
You can edit a Defence Text at any time.